A single property manager overseeing 200 doors handles maybe 400 phone calls a month. Most of them are the same five questions: "when is my lease due," "how do I pay rent," "the sink is dripping," "did you get my check," and "the AC is out."
What the assistant handles unattended
- Rent balance and portal instructions.
- Lease renewal windows and paperwork.
- Non-emergency maintenance requests — logged straight into your work-order system.
- Emergency triage (flood, fire, no-heat) with instant dispatch to the on-call maintenance lead.
The property manager's day opens up for the work that actually needs judgment — showings, applications, and vendor management.