You don't have to choose between AI voice and human dialing — the winning setup uses both. AI handles the top of the funnel; humans handle the bottom. Here's the routing logic that works.
Use AI Voice for
- Speed-to-lead callbacks. Fires within 30 seconds of a form fill, in the visitor's language.
- Off-hours qualification. Nights, weekends, holidays — never a missed call.
- Bulk outbound. Reactivating cold leads at $0.30/min beats an SDR at $2–$4/conversation.
- Multi-language markets. One agent covers 17+ languages without hiring per market.
Use Human calling for
- Booked demos and pricing conversations. Once the AI has qualified, put your best closer on the line.
- Complex objections and multi-stakeholder deals. Human judgment still wins where trust matters.
- High-LTV verticals (legal, finance, enterprise): the $0.18/min manual dial pays for itself.
The handoff
In the MAZ Assist dashboard, an AI call that hits "warm handoff" auto-creates a lead in the human dialer queue with the transcript attached. Your rep opens the softphone, clicks the lead, and picks up the conversation where the AI left off — no context lost.