Refund Policy

Service is considered started the moment any of the following happens on your account:

• A subscription plan (monthly or annual) is activated.
• AI voice minutes or top-up credits are consumed.
• Your AI consultant, embed widget, or public page goes live.
• An AI hiring interview is completed or a LinkedIn decision-maker search is run.
• Any add-on (extra seats, decision-maker lookups, website design) is delivered or begun.

All fees paid to MAZ Assist are non-refundable once the service has started. This applies to:

• Monthly and annual subscription fees.
• Prepaid usage top-ups and voice minute bundles.
• One-time setup fees, website design packages, and custom work.
• Add-on purchases (LinkedIn decision-maker lookups, additional seats).
• Unused portions of a billing period after activation.

Because our infrastructure (AI voice runtime, storage, and support) is provisioned and paid to third parties on your behalf as soon as you activate, we cannot recover those costs after the fact.

You can cancel your subscription at any time from your dashboard. Cancellation stops future billing at the end of the current paid period — it does not refund the period you have already paid for. You keep access to the service until the end of that period.

Annual plans do not convert to a prorated monthly refund if cancelled mid-term. You keep the full year of service you paid for.

If the platform isn't behaving the way you expect — the widget not appearing, an interview not starting, billing questions, integration problems, or anything else — please open a free support ticket instead of requesting a refund. In most cases we can fix the underlying issue quickly.

Open a ticket from your support page inside the dashboard. You can attach a screenshot to help us reproduce the issue faster. Support is included with every plan at no extra charge.

Please contact us before initiating a chargeback with your bank or card issuer. Chargebacks filed without first working with our support team may result in immediate suspension of your account and forfeiture of stored data, transcripts, and conversation history. We are almost always able to resolve billing concerns directly and much faster than a chargeback process.

If you notice a duplicate charge, an incorrect amount, or a charge for a service you did not authorize, contact support within 30 days. Genuine billing errors (duplicate transactions, wrong plan tier billed, mis-applied top-ups) will be corrected and refunded to the original payment method.

In cases where a platform-wide incident materially affects your use of the service, we may issue service credits at our discretion. Service credits are applied to your next invoice and are not redeemable for cash.

Nothing in this policy limits any refund right you may have under mandatory consumer protection laws in your jurisdiction. Where such rights apply, we will honour them.

For any refund or billing question, please open a ticket on your support page. Our team will respond within one business day.