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Phone calling5 min read · August 5, 2026

How Top-Up Minutes Work (and When You'll Actually Need Them)

Your annual plan includes 20–2,000 free Human minutes and 6–500 free AI Voice minutes per month. Here's the math on when you'll go over — and how top-ups price out.

How Top-Up Minutes Work (and When You'll Actually Need Them)

Every annual MAZ Assist plan comes with free monthly calling minutes for both Human dialing and AI Voice. Most small teams never touch the top-up. Here's how to know if you will.

What's included per month (annual plans)

  • Starter: 20 Human min + 6 AI Voice min
  • Growth: 100 Human min + 30 AI Voice min
  • Premium: 500 Human min + 120 AI Voice min
  • Enterprise: 1,500–2,000 Human min + 300–500 AI Voice min

When you'll go over

Rough rule of thumb: an inbound qualification call runs 4–7 minutes; an outbound callback runs 2–4 minutes; a full booked demo runs 15–25 minutes. If your funnel drives more than ~15 inbound calls a month on Starter, you'll want to upgrade the plan or top up.

Top-up pricing

Top-ups are $0.18/min for Human and $0.30/min for AI Voice, purchased via Stripe checkout in the dashboard. Bulk bundles (1,000 / 2,500 / 5,000 min) discount up to 19%. No subscription change required; minutes roll into the next cycle if unused.

Hard limits, not surprises

If your monthly free bucket runs out, the dialer blocks new calls and shows a top-up prompt — you'll never wake up to an unexpected $400 bill.

Explore more for Phone calling teams

See every playbook, case study and comparison written for Phone calling on the MAZ Assist blog.

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