Crisp is a well-loved live-chat and shared-inbox product used by 500k+ websites. MAZ Assist competes in the same "conversion widget on your site" category — but with voice, not typed chat. Here's a fair comparison for a business choosing between them.
The core difference
Crisp is a chat widget with a shared team inbox. AI features exist but are text-only and English-first.
MAZ Assist lets visitors click one button and speak with a sales assistant in Indian, US or UK English.
Pricing
- Crisp: free tier + $25–$95/mo per team member. AI add-ons priced separately.
- MAZ Assist: $30–$2,499/mo flat, includes voice AI, no per-seat pricing.
Languages
Crisp translates messages. MAZ Assist offers an English sales voice assistant with Indian, US and UK accents; its text chat language settings are separate.
Team workflow
Crisp wins if your primary use case is a human team responding to chats across email, Messenger, and Instagram. MAZ Assist wins if you want the site to convert visitors without hiring a support team.
Bottom line
Crisp is a great inbox. MAZ Assist is a conversion engine. Businesses under 10 people almost always convert more with voice AI than typed chat.