Tidio is a popular chatbot product especially strong in Shopify and small-e-commerce. MAZ Assist is a voice-first AI assistant. Choosing between them comes down to one question: do your buyers want to type, or talk?
What each solves
Tidio: rules-based chatbots + live chat + a Lyro AI add-on for FAQ. Best for high-volume, low-consideration e-commerce (order status, shipping questions).
MAZ Assist: full voice AI that reads your website, answers open-ended questions, qualifies leads, and books meetings — in 17+ languages, 24/7.
Pricing
- Tidio: free tier + $29–$394/mo, Lyro AI has separate per-conversation pricing.
- MAZ Assist: $30–$2,499/mo, voice AI included in every plan.
Best fit
Pick Tidio for high-volume Shopify support. Pick MAZ Assist for services, consultants, agencies, real estate, healthcare, legal, insurance, and any business whose buyers actually want to talk before they buy.