The four decisions
- Face — pick someone who looks like your buyer's peer, not your fantasy customer.
- Wardrobe — match your industry. Blazer for B2B, scrubs for clinics, casual polo for SaaS.
- Background — a real office beats a green-screen studio. Corporate backdrops signal legitimacy.
- Voice — accent, pace, and warmth. Test with 5 real customers before you launch.