A phone call that isn't logged is a call that didn't happen. Every dial from MAZ Assist — inbound, outbound, Human, AI — is recorded, transcribed, tagged, and synced. No integrations to buy.
What we capture on every call
- Full-duplex audio stored for 90 days (extendable), signed URLs, admin download.
- Speaker-diarized transcript with timestamps — searchable across every call in your account.
- AI-generated summary: outcome (booked / callback / not qualified), sentiment, next-step recommendation.
- Contact enrichment: name, email, company, and any qualifying answers the caller volunteered.
Analytics that actually move numbers
The Analytics tab breaks down answer rate by day-of-week and hour, average handle time by agent, booking conversion by lead source, and top objections mined from transcripts. Most teams find one script tweak in the first week that lifts booking rate 8–15%.
CRM sync
Every call auto-creates or updates a lead in the built-in CRM. HubSpot and Salesforce sync via webhook (annual plans); everyone else gets one-click CSV export and a public API.
Compliance
Two-party consent notices are played automatically on outbound calls in required regions (CA, MA, PA, WA, EU). Recordings can be redacted or deleted on demand for GDPR / CCPA requests.