Law firms lose the most revenue at exactly one moment: the first ninety seconds after a potential client's phone finds their number. In personal injury and immigration especially, the firm that answers first wins the retainer — and traditional after-hours answering services convert at a fraction of the rate of live intake.
What the assistant is allowed to do
- Conflict screening. Capture the opposing party's name so your paralegal can run a real conflict check before you call back.
- Matter qualification. Practice area, jurisdiction, incident date, statute-of-limitations proximity, and injury or damage summary.
- Schedule a consult. Only into slots you've opened in Calendly, and only after the caller has heard a clear "I'm an AI intake assistant" disclosure.
What the assistant does not do
No legal advice. No fee quotes without an attorney signoff. No case-outcome predictions. If a caller asks a question outside intake scope, the assistant offers to schedule a consult with an attorney instead.
Multilingual intake
Immigration and family-law firms in particular benefit from Spanish, Arabic, Hindi, Urdu, and Portuguese support out of the box — often the difference between winning a matter and losing it to a competitor with a bilingual paralegal.
What partners tell us
Firms that put the embed on their homepage and practice-area pages typically see 2–3× more qualified consults booked per week, with paralegal intake time cut roughly in half.