Nonprofits know that a phone call reactivates lapsed donors better than email — but staffing volunteer phone banks is exhausting. AI voice outbound handles the thank-you and update calls, and only routes the warm re-engagement conversations to a human.
The three-touch reactivation sequence
- AI voice thanks the donor for past support and shares one recent program update.
- Assistant asks: "Would you like to hear about our current campaign?"
- Interested donors are transferred to a human development staffer's browser dialer for the ask.
Multilingual coverage matters here — MAZ Assist can call in the donor's preferred language, which often doubles response rate in immigrant-heavy donor bases.