The average independent auto shop misses 30% of inbound calls because the phone rings during work. Each missed call is $300–$800 in lost ticket revenue.
What the assistant handles
- Year/make/model, symptoms, and urgency.
- Drop-off vs. wait-in-shop scheduling.
- Diagnostic fee quote from your public pricing.
- Shuttle or loaner availability confirmation.
Bookings land straight in your shop management system. The lead tech stops running to the phone every 20 minutes.