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Website design8 min read · August 16, 2026

How to Add an AI Assistant to Your Website (and What It Should Do)

A step-by-step guide to adding an AI voice, chat or video assistant to an existing website — setup, knowledge, qualification rules, handoff, and how to measure it.

How to Add an AI Assistant to Your Website (and What It Should Do)

Adding an assistant is a ten-minute job. Making it useful takes four decisions.

1. Give it your knowledge

Crawl your own site so the assistant answers from your services, pricing and FAQs — not the open internet.

2. Decide the one job

Book a call, capture a qualified lead, or deflect support questions. An assistant with three goals achieves none.

3. Write the qualification rules

Budget, timeline, location, service type — asked conversationally, stored as a lead record with transcript and summary.

4. Plan the handoff

High intent or out-of-scope questions should reach a human: a callback, a booking, or a WhatsApp thread.

Then measure

  • Conversation rate per session
  • Qualified leads per week
  • Meetings booked
  • Share of leads captured after hours

Compare the formats on use cases, or have us build the site and the assistant together via website design.

Explore more for Website design teams

See every playbook, case study and comparison written for Website design on the MAZ Assist blog.

Want to see this in action on your site?

Spin up a MAZ Assist workspace, drop the embed snippet on your homepage, and you have a multilingual voice AI in minutes.

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