← Case studies
Real estate · Crestline Properties
Property viewings booked while the sales team slept
Buyers browsing at midnight got answers in their own language and arrived at viewings already qualified.
- Qualified viewings
- +38%
- Languages handled
- 6
- Reply time
- Under 3s
The problem
Overseas buyers browsed listings across three time zones and asked the same questions about payment plans, service charges and handover dates. The sales team answered when they could, which was rarely the same day.
What we did
- Loaded the full project brochure, payment plans and handover schedule.
- Enabled voice and chat in English, Arabic, Hindi, Russian, Urdu and Mandarin.
- Qualified every enquiry on budget, timeline and whether the buyer was an investor or end user.
- Routed hot buyers straight to the on-duty agent's phone.
The result
Qualified viewings rose 38% in two months, and agents stopped spending mornings answering questions the assistant now handles in seconds.
“My team wakes up to booked viewings instead of a full inbox.”
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